Dear Partners!

We highly appreciate the opportunity to cooperate with you.
Your requirements are one of the key landmarks for our work, and we are aimed at continuously improving the quality of their implementation.
Your answers will help us to evaluate the level of our work and to identify areas for improvement.

1. Please, evaluate the level of service according to the criteria out of 10 points («5» – very good, «1» – very poor, «not applicable» − if you think you do not have enough information to give your points to the criterion):

1.1 Quality of DCS operation
1.2 The staff’s knowledge and compliance with the airlines’ requirements and other handling documents
1.3 Attentiveness and friendliness of service personnel
1.4 Conditions in departure lounges (temperature, lightning, seats, WCs)
1.5 Compliance with ground operations safety requirements
1.6 Ensuring aircraft handling in accordance with the technological maintenance schedule
1.7 Ensuring baggage safety
1.8 The quality of on-board catering provided
1.9 Coordination with airport departments in case of flight delays or cancellations (information, organization of meals etc.)
1.10 Interaction with airport departments within the fulfillment of contractual obligations
1.11 The overall impression of cooperation with the airport

Thank you for cooperation!